All complaints are handled fairly and promptly resolved. You can file a complaint by contacting us through our contact form.
If you find content on our website that you believe is illegal or non-consensual, report it immediately via our contact form. We commit to processing and resolving complaints about illegal or non-consensual content within a maximum of 1 business day. After receiving your complaint, a customer support manager will investigate the case and ensure the removal of the content within the specified timeframe.
If you appear in content without consent, you can request its removal. Contact us via our contact form with the required details, including the specific URL of the content. Our department will verify the consent. If unauthorized, we will promptly and permanently remove it from the website.
For general complaints or account-related inquiries, please contact us through the contact form. Please note that processing these complaints may take up to 7 business days.
You can contact billing support via this link epoch.com.